Terms & Conditions
Receipt of payment is required before goods will be shipped. Ownership of the goods does not transfer to the purchaser until full payment has been received.
We only deliver to UK addresses via this web site. Please contact us if you wish to have items delivered to other countries.
Orders to UK addresses with a total value of less than £100 will be sent via Royal Mail 1st Class post at an additional cost of £4.95.
Orders to UK addresses with a total value from £100 to £300 will be sent via Royal Mail Special Delivery at an additional cost of £6.95.
Orders to UK addresses with a total value exceeding £300 will be delivered via Royal Mail Special Delivery free of charge.
The time between placing and receiving an order varies depending on stock availability, but is usually 7 days or less. We will let you know if delivery may be delayed, for example if newly made items need to be sent for hallmarking before dispatch. Bespoke items (made to special order) may take 4 – 6 weeks to create and deliver. You are welcome to contact us to clarify when your items are likely to arrive, especially during holiday periods.
Goods can be returned for a full refund (excluding the delivery costs you incur when returning the item) within 7 days of purchase. Unfortunately earrings cannot be returned or exchanged for hygiene reasons, unless defective.
To be eligible for a return, the item must be unused and returned in the original packaging together with a relevant receipt or proof of purchase.
Defective goods will be replaced free of charge.
Please contact us before returning any item(s).
Our online store
The ROUAIDA.COM online store is hosted on the Shopify e-commerce platform. Your personal data is securely stored on Shopify’s data storage, databases and the general Shopify application. If you choose a direct payment gateway to complete your purchase, then Shopify temporarily stores your credit card data and ensures that it is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS).
Our newsletter is managed using the MailChimp marketing automation platform, which stores your email address. We have access to this information and use it exclusively to send you our newsletter. We will not share this information with anyone else and you can unsubscribe at any time.
When you browse our web site we use information provided by your computer to help us improve the services we offer. Most web sites do this.
All designs belong to Rouaida Jewellery Ltd. and are protected under copyright.
Your statutory rights remain unaffected.