Terms of Service

Returns and Exchanges

Goods can be returned for a full refund (excluding the delivery costs you incur when returning the item) within 14 days of purchase. Unfortunately earrings cannot be returned or exchanged for hygiene reasons, unless defective.

To be eligible for a return or exchange, an item must be unused and returned in the original packaging together with a relevant receipt or proof of purchase. Defective goods will be replaced free of charge.

Please contact us for instructions on returning any item(s).

Shipping and Delivery

We offer free shipping to UK addresses using the Royal Mail Signed For 1st Class service. A signature will be required on delivery.

The time between receiving and dispatching an order varies depending on stock availability, but is usually 3 days or less. We will let you know if delivery may be delayed, for example if newly made items need to be sent for hallmarking prior to dispatch.

The delivery time for bespoke items made to special order depends on individual requirements.

You are welcome to contact us to clarify when your items are likely to arrive, especially during holiday periods.

Your Privacy

When you visit our web site we use use cookies to help us improve our services and your browsing experience. Most web sites do this. You can configure your browser to decline cookies when visiting our web site, if you wish.

Our online store is hosted on the Shopify e-commerce platform. Your personal data is securely stored on Shopify’s data storage, databases and the Shopify application. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data and ensures that it is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Details are available on our Privacy Policy page.